Refund policy

All sales are final. Due to the consumable nature of our products, we do not accept returns or exchanges.

If your order arrives damaged in transit or you receive the wrong item, contact us at grace@tilaalbatea.com within 7 days of delivery. Please include your order number and a photo of the issue. Verified claims may be refunded or replaced at our discretion.

Refunds are issued to the original payment method. Shipping charges are non-refundable. Sale and promotional items are final sale.