Customer Support
Looking for a quick answer? Browse our FAQs below.
Still need support? Email grace@tilaalbatea.com.
Wholesale & Reseller Inquiries
Are you a distributor, buyer, yoga studio, or local co-op? Reach out to become a reseller and be part of our mission. Email grace@tilaalbatea.com.
Frequently Asked Questions
What is linden tea (also known as tila, tilia, or lime blossom)?
Linden tea is made from the organic dried flowers and leaves of the linden tree, long valued in Europe for its calming and soothing properties. It has a mild, floral, honey-like flavor and is naturally smooth and caffeine-free. For centuries, linden tea has been enjoyed as a gentle herbal infusion for relaxation and digestion.
What are Tila Alba tea bags made of?
Our tea bags are plastic-free and made from non-GMO sugarcane fiber. They are chemical-free, bleach-free, and allergen-free. The material is taste-neutral, allowing the delicate flavor of linden tea to shine through in every cup.
How should I dispose of the tea bag and pouch after use?
Tila Alba tea bags are fully compostable and biodegradable within 14–21 days. You can place them in your home compost or green bin.
Our recyclable bag material and features (valve and zipper) have been approved by our recycling partner and store drop-off collector, Trex. The recyclable material and zipper are also How2Recycle compliant.
What does “Tila Alba” mean?
Tila is the Spanish name for the linden tree (Tilia), whose blossoms are used in all our teas. Alba means “dawn” in Spanish, symbolizing renewal and gentle awakening. Together, Tila Alba represents a natural way to restore calm and bring rest into your day.
What is the difference between tea, tisane, and infusion?
Tea refers to drinks made from the Camellia sinensis plant, such as green, black, or white tea, and naturally contains caffeine.
Tisanes are herbal teas, like linden or peppermint, made from other plants and typically caffeine-free.
Infusion describes the method of preparation — steeping leaves, flowers, or herbs in hot water to extract their flavor and benefits.
Returns & Refunds
All sales are final. Due to the consumable nature of our products, we do not accept returns or exchanges.
If your order arrives damaged in transit or you receive the wrong item, contact us at grace@tilaalbatea.com within 7 days of delivery. Please include your order number and a photo of the issue. Verified claims may be refunded or replaced at our discretion.
Refunds are issued to the original payment method. Shipping charges are non-refundable. Sale and promotional items are final sale.